Sometimes, add-ins do not fully load into Outlook, preventing them from being visible (or from working properly). You can tell this is the problem because when you look at the list of add-ins you might see something similar to this:
If so, follow these instructions:
1) Exit Outlook.
2) Download the Office PIAs.
The Office PIAs are Microsoft Office files that allow the add-in to "talk" to Microsoft Outlook. You can download it from our Tools page or directly from here). It is named "OfficePIASetup.exe".
3) Once it is downloaded, right click on the setup file and choose to Run as Administrator.
It is important to run it as an administrator otherwise the necessary files will not go to the correct locations.
4) Once the setup finishes, restart Outlook.
The add-in should now be visible. If not, continue to the next step.
5) If the add-in is still missing, download and install the MS VC Runtime package.
It's also possible that there is a missing component that is not normally included in our setup files. This is particularly true of new machines that have not had many other installs yet.
So, exit Outlook once again, then download and install it directly from Microsoft.
After installing it, restart Outlook and the add-in should now be visible. If not, please contact [email protected] for further help.