FAQ
Answers to common technical questions.
The add-ins are integrated into Outlook, and so become a part of Outlook. Look for the Sperry Software tab in the main Outlook window: If you don't...
Wed, Jan 8, 2025 at 1:16 PM
It's important to distinguish between 32-bit versions of Outlook versus 64-bit versions. Many people make the mistake of thinking that just because they...
Tue, Mar 15, 2022 at 11:42 AM
Problem: I'm having problems, and I need to reinstall my add-ins from a clean start. How do I do this? Solution: Here are the instructions for a clean ...
Tue, Apr 12, 2022 at 10:19 AM
To enter a bug report, you can you turn on the debug log file and then send that to us. The debug log file is a list of all the actions that the add-in is t...
Tue, Mar 15, 2022 at 11:42 AM
For All Users: Starting with v6.0, Sperry Software allows you to install the add-in in per user mode. Note that this means that v6.0 must be used, as v...
Mon, Dec 11, 2017 at 7:59 AM
In order to properly run, Sperry Software add-ins have a number of separate "helper" programs that run as their own EXEs. This article lists thes...
Mon, Jan 25, 2016 at 8:25 AM
If a user is saving email as well as attachment(s) into a single PDF (by choosing the option Save emails and attachments into PDFs, one PDF per email on PDF...
Tue, Feb 7, 2017 at 11:59 AM
Sometimes, add-ins do not fully load into Outlook, preventing them from being visible (or from working properly). You can tell this is the problem because ...
Thu, Feb 17, 2022 at 2:36 PM
Sometimes it is necessary to repair Microsoft Office, if you are encountering issues with your Sperry Software add-ins or especially if you previously had a...
Thu, Dec 7, 2017 at 9:40 AM
A recent Microsoft update is now causing the following error to occur: "Microsoft Office has identified a potential security concern. This document con...
Fri, May 10, 2019 at 9:58 AM